Register a complaint

If you wish to register a complaint, please write to us at; 1 St.Godwald’s Road, Bromsgrove B60 3BN or call 01527 306 425.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.